Privacy Policy

This page sets out how Avantgarde Casino collects, uses, stores, and protects personal data provided by players who use the platform. Australian residents and all other account holders are covered by these terms. Reading this document carefully before registering or depositing helps players understand their rights and the casino’s obligations under its data handling practices.

What Information Is Collected

When a player creates an account at Avantgarde Casino Australia, the platform collects registration details including full name, email address, phone number, date of birth, and residential address in Australia. Additional information may be gathered when a player funds an account, such as payment method details, transaction history, and any supporting documents submitted during KYC verification.

Device and technical data may also be recorded during regular use. This includes IP address, browser type, operating system, session duration, and pages visited within the casino lobby. This information is collected automatically and supports account security and fraud prevention.

Data Collected at Registration

The fields required during sign-up include:

• Full legal name
• Email address used as the login identifier
• Residential address, including Australian postcode
• Phone number
• Date of birth confirming the player is aged 18 or over
• Chosen password meeting the minimum security requirements
• Selected currency, which for Australian players is AUD

None of these fields are optional during the initial registration process.

Payment and Verification Data

When a deposit or withdrawal is processed, Avantgarde Casino may collect and retain payment method details. These include card numbers, e-wallet identifiers, bank account references, or cryptocurrency wallet addresses depending on the method selected. Copies of documents submitted for KYC purposes - such as a passport, driver’s licence, proof of age card, utility bill, or bank statement - are stored securely for compliance purposes.

How Personal Data Is Used

Data collected by the casino is used for the following purposes:

1. Processing deposits and withdrawals in AUD and supported cryptocurrencies
2. Verifying player identity before payouts are approved
3. Delivering account notifications, promotional communications, and support responses
4. Detecting and preventing fraud, money laundering, or account misuse
5. Meeting obligations under the Curacao licence framework
6. Analysing platform performance and improving the gaming experience

Personal data is not sold to third parties for advertising or marketing purposes unrelated to the casino’s own services.

Cookies and Tracking

The website uses cookies to maintain session continuity, personalise the lobby experience, and collect anonymised usage statistics. Cookies may be set by the casino directly or by third-party software providers whose games and tools are embedded in the platform.

Players can manage cookie preferences through browser settings at any time. Disabling certain cookies may affect how parts of the casino function, including the login session and game loading in the browser-based mobile experience.

Data Sharing and Third Parties

Avantgarde Casino may share player data with trusted third parties where necessary to operate the platform. These include payment processors handling AUD and crypto transactions, game software providers delivering titles from studios such as Rival, Betsoft, SmartSoft Gaming, and Vivo Gaming, and identity verification services used during KYC checks.

Data may also be disclosed to regulatory authorities or law enforcement agencies if required under applicable law. All third-party arrangements are governed by data protection agreements that restrict how information may be used or retained.

Data Retention

Player account data is retained for as long as the account remains active and for a period after closure as required by the casino’s compliance obligations. Transaction records, KYC documents, and payment history are typically retained for a minimum of five years following account closure. Players who request account closure should note that certain records cannot be deleted immediately if a legal or regulatory retention obligation applies.

Player Rights

Players have the right to request access to the personal data held about them, ask for corrections to inaccurate records, and in some circumstances request deletion of data that is no longer required. To exercise any of these rights, players may contact the support team directly via live chat or by email.

Requests are typically acknowledged within a reasonable timeframe. Complex requests involving KYC documents or transaction histories may take longer to resolve depending on the volume and nature of the data involved.

Security Measures

All data transmitted between players and the platform is protected by SSL encryption. Account access is controlled through password authentication with a minimum requirement of eight characters including an uppercase letter, a number, and a special character. Unusual login activity triggers security reviews and may result in a temporary account lock pending verification.

Financial data related to deposits and withdrawals is handled through a secure cashier environment. Cryptocurrency transactions are recorded on-chain, providing an additional layer of transparency for players who choose to transact in Bitcoin, Ethereum, Litecoin, USDT, or other supported digital assets.

Responsible Gambling and Data Use

Data collected during gameplay may be reviewed internally to identify patterns associated with problem gambling behaviour. Where concerning activity is detected, the casino’s responsible gambling tools - including deposit limits, cooling-off periods, and self-exclusion options - may be applied to an account. The Avantgarde Casino responsible gambling page provides further detail on how these tools work and how players can access them.

Contact and Policy Updates

This privacy policy may be updated periodically to reflect changes in platform operations, applicable law, or regulatory requirements. Players are encouraged to review the policy regularly. Continued use of the casino following a policy update constitutes acceptance of the revised terms.

For privacy-related questions or data requests, players can reach the support team through live chat, by email at support@avantgardecasino.com, or by submitting KYC-related documents to documents@avantegardecasino.com. Support is available in English and response times for email enquiries are typically within 24 to 48 hours.